Privacy policy

Last updated: June 4, 2026

EuroBusiness Products UK operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). EuroBusiness Products UK is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Data Controller Information

EuroBusiness Products Limited is committed to protecting personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

EuroBusiness Products Limited is the Data Controller responsible for personal information collected through this website.

Company Number: 15289363

Registered Office: Venture House, Downshire Way, Arlington Square, Bracknell, RG12 1WA, United Kingdom.

Email: privacy@eurobusinessproducts.co.uk

Information Commissioner's Office (ICO) Registration Number: ZC163688

Any enquiries relating to data protection or privacy may be directed to the above contact details.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Lawful Basis for Processing

We process personal information only where we have a lawful basis under UK GDPR. These lawful bases include:

• Performance of a contract with you.
• Compliance with legal obligations.
• Legitimate interests pursued by our business, provided these do not override your rights and freedoms.
• Your consent where required by law.

We will only use personal information for the purposes for which it was collected or for compatible purposes permitted by applicable law.

How We Share Personal Information

We may share personal information with carefully selected third parties where necessary to:

• Process orders and payments.
• Deliver products and services.
• Operate and maintain our website and systems.
• Comply with legal and regulatory obligations.
• Protect our business against fraud, misuse or security threats.

Third parties may include:

• Shopify and ecommerce service providers.
• Payment processors and banking providers.
• Delivery and logistics providers.
• Cloud hosting and IT service providers.
• Customer communication platforms.
• Professional advisers including legal, compliance and accounting advisers.
• Regulatory authorities, courts and law enforcement agencies where disclosure is required by law.
• We do not sell personal information to third parties.

Any third party processing personal information on our behalf is required to maintain appropriate security measures and comply with applicable data protection laws.

We share only the minimum amount of information necessary to fulfil the relevant purpose.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights relating to personal information processed by Shopify via Shopify's Privacy Portal available at https://privacy.shopify.com/en."

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services. Where required by law, we will obtain your consent before placing non-essential cookies or similar technologies on your device. You may manage your cookie preferences through our cookie consent banner or your browser settings.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, tax, accounting and regulatory obligations.

Customer order records, invoices and related transaction information may be retained for up to seven years in accordance with UK tax and accounting requirements.

Where personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our retention procedures.

Where you have opted out of marketing communications, we may retain limited information necessary to ensure that your marketing preferences are respected and maintained.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
• Right to Lodge a Complaint. You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been processed unlawfully or your rights have been infringed.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Automated Decision Making

We do not make decisions based solely on automated processing, including profiling, which produce legal effects concerning individuals or similarly significantly affect them. Where automated tools are used to support fraud prevention, security monitoring or marketing activities, meaningful human oversight is maintained.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details provided below.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are implemented in accordance with UK GDPR requirements, including adequacy regulations, the UK International Data Transfer Agreement (IDTA), the UK Addendum to Standard Contractual Clauses, or other legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions regarding this Privacy Policy, wish to exercise your rights under UK GDPR, or require further information about how we process personal information, please contact:

EuroBusiness Products Limited

Email: privacy@eurobusinessproducts.co.uk

Registered Office: Venture House, Downshire Way, Arlington Square, Bracknell, RG12 1WA

United Kingdom

EuroBusiness Products Limited acts as the Data Controller for personal information collected through this website and related services.

Data Protection Compliance

EuroBusiness Products Limited maintains appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration or destruction. Access to personal information is restricted to authorised personnel and service providers with a legitimate business need. Security measures are reviewed periodically to ensure ongoing compliance with UK GDPR and the Data Protection Act 2018. We maintain procedures for identifying, investigating and responding to suspected personal data breaches and will notify affected individuals and relevant regulatory authorities where required by applicable law.